Shipping policy
Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Order Cut-Off Time:23.00 PM (GMT+8) CST
Processing Time:1-3 Business Days (Monday to Friday)
Shipping Time:2-3 Business Days (Monday to Friday)
Where does we Ship?
Currently we could ship to United States
warehouse:
USLUX4 Warehouse address:
1150 N Red Gum St Suite C,, Anaheim California 92806, USA
All our products are shipped and delivered by well-known companies UPS across the United States.
To pack every single order, we use strong boxes with internal protection to guarantee safety through shipping process.
We are pleased to offer FREE Standard shipping on orders over $49.
| Country | Logistics | Delivery Time | Order Value Over $49 | Order Value less than $49 |
| USA | Standard | 3-5 Working Days | Free | $9.99 |
| German | Standard | 3-5 Working Days | Free | $9.99 |
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@rouom.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can’t be canceled once the parcel is shipped out.
About Tax
As we want to be as transparent as possible, goods that are purchased from overseas are subjected to customs import duties or widely known as Value Added Tax (VAT), excise duties. This is a standard practice in some countries and they are collected by your local government customs authorities. All of our products have stock in our EU warehouses. We prepay the customs duties for our Europe shipments so you do not need to pay an extra sum after placing an order with us. How Do I Know That My Order Has Bean Shipped? You will receive a shipment notification email once your order has shipped. The email will contain the tracking information.
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at service@rouom.com.
If you have any questions, send us a message at our email address: service@rouom.com
If you want to track your order please visit the following link: https://www.rouom.com/pages/track-your-order
CONTACT INFO
Email: service@rouom.com
Phone: +86 134 2421 5915
Support: Monday – Friday 10 AM – 10 PM (ET)
Address: 5th Floor, No.82 Zhulongtian Road, Shuitian Community, Shiyan Street, Bao’an District,
Shenzhen, Guangdong, 518108, China