Shipping & Delivery
Thank you for choosing to shop with us! Our shipping policy is designed to ensure that your order is delivered safely and promptly. Please take a moment to review the information below:
Shipping Origin:
We ship all orders from our warehouse located at 1150 N Red Gum St Suite C, Anaheim, CA 92806.
Order Processing Time：
（1）It is the time elapsed between when the customer places the order and
when the seller hands the order over to the delivery service.
（2）Generally, orders are shipped within 1-2 business days of order confirmation/payment. Orders made on the weekends might experience delay.
（3）Our warehouse only operates on Monday – Friday during standard
business hours, except on holidays. In these instances, we take steps to
ensure shipment delays will be kept to a minimum.
| Country | Estimated Delivery Time | Shipping Cost | Courier |
| USA | 5-9 business days | Free | UPS |
Shipping Destination:
We currently ship only within the United States.
Shipping Updates:
Once your order has been shipped, you will receive a tracking number via email. Please note that it may take up to 24 hours for your tracking link to update. If you do not receive a shipping confirmation or have any concerns about your order, please send us an email at service@rouom.com.
Shipping Issues:
Please ensure that your shipping information is accurate and complete at the time of checkout to avoid any delays or issues with your delivery. We cannot be held responsible for any shipping delays caused by incorrect or incomplete shipping information. In the event of any other issues or concerns, please do not hesitate to contact us.
Tracking:
（1）You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
（2）Tracking information may take 24 to 48 hours to update.
（3）If you cannot track your package normally, please contact us and we
will resolve this issue within 48 hours.
Order Cancellations:
(1) We can cancel the order for you if you contact us in time after your
purchase. If your payment finished and the parcel is not shipped out, you
can cancel your order before your item’s delivery. And we will refund full of your money.
(2) Orders can't be canceled once the parcel is shipped out.
About taxes：
We provide our services only within the continental United States, so
there are no customs duties. We apologize for any inconvenience, but we
have no control over the customs authorities of your country or any other
country. If you have questions about customs duties, please contact your
local customs office for more information about customs fees, duties and
taxes.Thank you for your business, and please let us know if you have any further questions!