We are pleased to offer FREE Standard shipping on orders over $49. 

Processing Time

Order Tracking

• Option 1: You will receive a shipping confirmation email with tracking details when the order ships.
• Option 2: If you want to track your order please visit the following link: https://www.rouom.com/pages/track-your-order

The shipping costs for customers to return to the warehouse are borne by the customer themselves.

We will be in contact with you to address and resolve the issue as quickly as possible. 

Refund Details:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at service@rouom.com.